Service Coordinator

Service Coordinator
Delighted to be supporting, our client one of the country’s leading suppliers of heavy commercial vehicles based in BD6, with the search for a new member to join their existing team as a Service Coordinator.
 
You’ll be joining a company that takes pride in providing excellent customer service for customers requiring help and assistance through their 24/7 breakdown service. A great team of people who are friendly and professional.
 
The company invest considerably in staff development, and you’ll receive comprehensive training that will provide opportunities for career progression. A strong supportive culture where each individual is seen, respected and has the potential to contribute.
 
The role requires someone who is detail orientated, good customer service skills, has the ability to communicate at all levels and sometimes in difficult circumstances.
 
You’ll be taking details of the nature of the breakdown, location, payment and arranging the assistance, this requires high levels of attention to detail and communication. A geographical knowledge or previous experience in a similar role is desirable but not essential.
Duties and responsibilities include but not limited to:

• Receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
• Communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
• Provide a guarantee of payment to the repairing workshop on behalf of the customer
• Continuously inform and keep all parties updated on the progress of each case

The role is on a 12-week temporary to permanent basis.
Salary £11.71 per hour (per annum £24,500)
Hours
Days:  1&2 – 06.00am – 18.00pm
Nights: 1&2 – 18.00pm – 06.00am
4 days off
Lunch 30 mins unpaid with 2 paid 15 min breaks.
Holidays 28 per year plus other benefits.
 
For more information about this role apply now or contact Sally at Headway Recruitment