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    IT Technical Support Consultant – Leeds

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        IT Technical Support Consultant – Leeds

        IT & Cyber Security £28000 - £32000 Leeds Permanent / Full Time

        IT Technical Support Consultant – Leeds
        We are supporting our client, a global organisation specialising in Consultancy Services to the natural resources, infrastructure, and property markets worldwide, who due to expansion of their Technical Support provision, are looking to recruit a Technical Support Consultant to work within their globally distributed IT team, to provide IT technical support from their Leeds office to all their users across the global business.

        Essential Skills:
        Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 & 11 Enterprise, MS365 including Exchange online, Office, Endpoint manager, etc.
        SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

        Responsibilities will include:

        • Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds.
        • Support of the IT environment, including servers, systems, networks, and other devices
        • To assist on various projects and upgrades to meet business’s goals.
        • Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
        • Monitor daily backups, manage asset database, and control software register.
        • Build positive working relationships with the business.

        Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities).
         
        Core Technical Experience:

        • All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support.
        • Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
        • Hands-on experience of LAN, WAN and VPN, troubleshooting and support
        • Proven track record of working in a support environment supporting multiple users across multiple locations.
        • Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Antivirus (MS Defender), Veritas BackupExec, etc.
        • Ability to support a wide range of desktop applications.
        • Deploying image / software through Intune/SCCM
        • Experience of ITIL based call management system, e.g., FreshService
        • Basic understanding of managing hardware and software assets and control software register.

         Core Behavioural Skills:

        • Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
        • Team-player.
        • Analytically minded, able to break down and understand information.
        • Must be comfortable with working in a fast-moving, dynamic environment.
        • Strongly customer-focused, used to providing support to demanding users.
        • Good organisational skills, used to managing and prioritising own workload.
        • Ability to report on progress, timescales, outstanding and completed activities.

        Salary: £28K – £32K DOE 
        Fully office based in Leeds for first 4 months, then hybrid on a rota basis. 

        Sam Mathieson

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        Sam Mathieson

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