Call Centre & Customer Service

At Headway Recruitment, we have a thorough screening process to assess candidates’ communication and interpersonal skills. Our focus on cultural fit and the INSIGHT approach ensures that candidates are not only technically proficient but also have the essential soft skills for excellent customer service.

We assess problem-solving abilities during our interviews and also consider past experiences and references. Our goal is to present candidates who can effectively handle customer inquiries and resolve issues.

We have extensive experience in recruiting for senior call centre and customer service positions in the UK. Our track record includes successfully placing candidates in roles such as team leaders, customer service managers, and senior customer service representatives.

In cases of candidate shortages, we leverage our network, industry knowledge, and proactive sourcing strategies to identify and attract candidates with the required specialisations. The INSIGHT approach ensures that candidates we present match your specific needs.

We use a combination of strategies to source candidates, including job boards, networking, and database searches. Our candidate screening process ensures that the candidates we present not only have the technical skills but also the customer-centric qualities your roles demand.

We are dedicated to staying current with industry trends and regulatory changes through continuous education and collaboration with industry experts. This ensures that the candidates we present are well-informed and adaptable in the ever-evolving call centre and customer service landscape.

Success is measured using various KPIs, such as time-to-fill, candidate retention rates, client satisfaction, and the long-term impact of placed candidates. Our aim is to ensure that your call centre and customer service recruitment needs are met effectively and sustainably.

Data privacy and confidentiality are top priorities for us. Our secure systems and adherence to data protection regulations ensure that sensitive information, both related to your organisation and candidates, is safeguarded throughout the recruitment process.

Headway Recruitment has a strong track record of successful placements for call centre and customer service positions in the UK. We’ve helped numerous clients fill key roles, resulting in improved customer service performance and positive contributions to their organisations.

We place a strong focus on the candidate experience. Our commitment to ongoing support, clear communication, and respectful feedback, regardless of the outcome, ensures that all candidates have a positive experience during the recruitment process.