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        Call Centre & Customer Service

        Welcome to Headway Recruitment, your trusted partner for call centre and customer service recruitment across the UK.

        With a strong focus on the dynamic Leeds and Bradford regions, we are dedicated to connecting exceptional professionals with rewarding opportunities in these industries.

        With the evolution of technology, call centres and customer service have become integral pillars of successful businesses. At Headway Recruitment, we understand the importance of skilled individuals in these sectors and the critical role they play in delivering outstanding customer experiences. Since our establishment in 1980, we have been at the forefront of providing exceptional staffing solutions, adapting to the changing landscape of call centres and customer service operations. Our expertise and extensive network enable us to find the perfect match for both employers and job seekers in these thriving industries.

        As a leading Leeds recruitment agency, we specialise in sourcing talented individuals for a wide range of Call Centre and Customer Service roles, including full-time, part-time, permanent, and contract positions. Our comprehensive database of candidates, combined with our industry knowledge, ensures that we identify the right talent to meet your organisation’s unique requirements.

        Whether you are an employer seeking dedicated professionals with exceptional communication skills or an ambitious individual looking for new opportunities in call centres and customer service, Headway Recruitment is here to support you every step of the way. We understand the specific demands of these industries and are committed to helping you succeed.

        Why us?

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        Call Centre & Customer Service Testimonials

        Your Call Centre & Customer Service Team

        Mark Gill

        Mark Gill

        Managing Director

        I’m the owner of Headway Recruitment. A recruitment firm that solves hiring challenges for purpose-led organisations. We are experts in finding people who fit your values and culture, enabling you to scale up whilst being committed to making a positive social and environmental impact. We do this using our unique Headway Recruitment Platform incorporating psychometric testing, candidate AI screening, and video interviewing.

        We are a proud B Corp-certified company and are committed to making a positive social and environmental impact. We link our everyday work activities to charitable giving through our partnership with B1G1.

        I believe that fair recruitment practices and purposeful leaders have the power to change the world. We’re looking to find businesses the best talent and ultimately see global business become a powerful force for good.

        My psychometric profile is D (direct & driven). Those with a D Profile tend to enjoy competition and be energised by working toward a larger goal.

        Outside of work, I enjoy spending time with my 3 children. I also love sporting challenges and travel, ideally combining both! My favourite trip has to be my visit to Nepal, trekking to Everest base camp in 2019.

        FAQs

        At Headway Recruitment, we have a thorough screening process to assess candidates’ communication and interpersonal skills. Our focus on cultural fit and the INSIGHT approach ensures that candidates are not only technically proficient but also have the essential soft skills for excellent customer service.

        We assess problem-solving abilities during our interviews and also consider past experiences and references. Our goal is to present candidates who can effectively handle customer inquiries and resolve issues.

        We have extensive experience in recruiting for senior call centre and customer service positions in the UK. Our track record includes successfully placing candidates in roles such as team leaders, customer service managers, and senior customer service representatives.

        In cases of candidate shortages, we leverage our network, industry knowledge, and proactive sourcing strategies to identify and attract candidates with the required specialisations. The INSIGHT approach ensures that candidates we present match your specific needs.

        We use a combination of strategies to source candidates, including job boards, networking, and database searches. Our candidate screening process ensures that the candidates we present not only have the technical skills but also the customer-centric qualities your roles demand.

        We are dedicated to staying current with industry trends and regulatory changes through continuous education and collaboration with industry experts. This ensures that the candidates we present are well-informed and adaptable in the ever-evolving call centre and customer service landscape.

        Success is measured using various KPIs, such as time-to-fill, candidate retention rates, client satisfaction, and the long-term impact of placed candidates. Our aim is to ensure that your call centre and customer service recruitment needs are met effectively and sustainably.

        Data privacy and confidentiality are top priorities for us. Our secure systems and adherence to data protection regulations ensure that sensitive information, both related to your organisation and candidates, is safeguarded throughout the recruitment process.

        Headway Recruitment has a strong track record of successful placements for call centre and customer service positions in the UK. We’ve helped numerous clients fill key roles, resulting in improved customer service performance and positive contributions to their organisations.

        We place a strong focus on the candidate experience. Our commitment to ongoing support, clear communication, and respectful feedback, regardless of the outcome, ensures that all candidates have a positive experience during the recruitment process.

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